What to expect from the Lifewood experience

Showroom presentation

Meet with one of our flooring design consultants to receive a full education on both the product range and installation processes. You’ll have the opportunity to have all your questions answered and more. We’ll then give you samples of your preferred timber to take home and match with your décor. Unless you have your house plans with you at the time, you will then be invited back to go over the areas you want to cover together, or an in-home measure up can be organised at your convenience.

See a complete home with one of our floors

You may like to then pay a visit to a local home that is in the process of being installed, so as to see the flooring in a larger area and also meet one of our installation teams personally.

Quoting

After we sit down with you to confirm the rooms that you would like us to install in, two of our flooring design consultants will then measure the area in detail to ensure maximum accuracy.

A full proposal is drafted and sent to you the next business day.

You can expect a call or email from us a couple of days later to talk through your proposal options and answer any questions you may have.

Placing your order

When you are confident in your flooring selection, a 5% deposit on the total of your proposal will allow us to pencil in installation dates to match your schedule. For timbers we have in stock, we only require 2 weeks notice to have your floor installed, but if you are planning ahead, your deposit will also secure the proposed price for up to 12 months – safeguarding you from price increases during that time. This deposit is fully refundable if you change your mind at any stage.

At this point, if we are installing over stairs one of our flooring design consultants may visit your home to double check the details on your house plans, if applicable, so as to ensure the correct information is communicated to the installer of your new floor.

Pre-installation appraisal

Your personally assigned, trade-qualified Installation Manager will then be your next point of contact to coordinate the hand-delivery and installation of your floors. Your Installation Manager is the only person in Lifewood who can guarantee a specific installation date for you. You can expect a call from them a few weeks prior to your estimated installation date to organise your in-home pre-installation appraisal. They will also explain what you may need to prepare before he visits, such as the removal of existing flooring and furniture, if applicable. If you need help with any such preparation, we can put you in touch with one of our recommended suppliers to ensure you are in good hands.

During your pre-installation appraisal, your Installation Manger will inspect the condition of your concrete slab, conduct a moisture reading and also test for any contaminants on the concrete that could react with the glue. He will also verify that everything that you require for your home has been accounted for in your proposal. This is all to ensure minimal disruption to your lifestyle while we are in your home and that all your expectations are met, making it possible to have your floor installed with both efficiency and precision.

Delivery

Then, once we have received payment for the materials you have ordered, our warehousing department will hand-deliver the products into your home just prior to your installation date. This can be done as close as the day before.

One thing to note here is that our standard delivery service is based on the condition that we can park our delivery vehicle within 5m from the house. So if you don’t have an operational driveway or live in an apartment then you can expect to pay up to $300 for that extra level of service.

Moisture barrier

If your floor is being sanded and polished after installation, we will need to apply a moisture barrier to the concrete the day before installation. This cannot be done any sooner because it will spoil after several days and then may reject the glue when we come to install.

Installation

One of our installation teams will then meet you at your home to get started on your floor. They will install approximately 25m2-30m2 per day, depending on the size and shape of each room. They will cut the boards outside (preferably in a sheltered area like a garage or patio) to avoid the creation of dust in your home. Once they are finished, they will tidy up and clean the floor ready for your inspection.

Our delivery staff will then pick up the waste disposal bag that the installers will have left their off-cuts and packaging in within the following couple of days.

Sanding & polishing

If your floor is being sanded and polished it will be at least 3 weeks after installation that this process will begin. After the sanders have done their thing and any colour stains have been applied, a sealer and two coats of polish will be applied with rollers over the entire surface of the floor within two days. It will then take several days for the polish to cure before you can start walking on the floor. Splay beading and skirting will be installed at this point. You will need to be mindful when moving furniture onto your floors for the first month because the polish will need this time to cure completely before it is a similar durability to the pre-finished boards.

Note: Wet mopping of the floor should only be carried out one month after the coating of the floor.

Note II: Extra care should be taken with colour stained floors in regards to scratches as the colour is only surface deep and applied in situ, so heavy scratches will uncover the natural colour of the timber beneath.

Finalisation

Your final payment for the floor – the installation portion of your proposal – will be payable upon completion of the installation.

If you are having a sanded and polished floor, there will be one additional payment due upon completion of this process.

Long-term maintenance

Your floor is designed to last you a lifetime. This doesn’t mean it will be invincible of course, but with a little maintenance you will certainly find it standing the test of time. There are a few factors that are worth considering with maintenance:

Firstly, you can expect slight movement in your floorboards as they expand and contract naturally across the different seasons. Although the Lifewood technology stabilises a lot of this movement, your floor will still react to the extremes in climate that WA presents us with, just to a much lesser degree with Lifewood. What this means is that as the timber expands you may expect to see the edges of the boards pushing up a little and then as it dries out it will shrink to show fine gaps between each board. This won’t always happen as the micro climate in each home is different, but it is possible. There is no need to pursue any action to remedy this as it will balance out with the change of seasons and is an inevitable quality of timber flooring.

Another point to bear in mind is that after years of foot traffic across your floor, you may look to refresh the look of the floor by sanding and polishing out any scratches and minor impressions present in the surface of your floor. Every household’s situation is unique and the density of different timbers will also play a roll in how often you will sand and polish the floor, but the average is anywhere between 7 and 15 years.