Frequently Asked Questions

If we can't answer your question here, please give us a call on 08 9445 9011 or emails us and our friendly staff will get back to you.
  1. Are Lifewood® floors easy to clean?
  2. What type of polish do you use and can it scratch?
  3. Where does the timber come from?
  4. Will light spills damage or stain the floor?
  5. How do I care for my Lifewood® flooring?
  6. Does dirt build up between the boards?
  7. What happens if I damage my Lifewood® floor?
  8. Can heating systems affect my Lifewood® floor?
  9. Will my Lifewood® floor change colour over time?
  10. Will my floor look like the showroom floor?
  11. Is the floor going to require ongoing maintenance?
  12. Can the boards be sanded and how many times can it be re-sanded?
  13. How do you install Lifewood® flooring?
  14. Do you organise the installation? What is the lead time from ordering the product to installation?
  15. How long will it take to install my Lifewood® floor?
  16. Will there be any dust or bad fumes? Will we have to leave the home during installation?
  17. Can I install Lifewood® flooring over existing tiles?
  18. Can I install Lifewood® flooring over an existing timber floor?
  19. Do you install the boards on plywood like they often do with solid timber flooring?
  20. Can I install the floor myself?
  21. Can you install timber flooring over under floor heating?
  22. How long have you been in business?
  23. How long will my Lifewood® floor last?
  24. How do we know you are going to be in business long term to honour your warranty if we were to experience any problems with our floor?
  25. Can I pay for my floor with my credit card?

1. Are Lifewood® floors easy to clean?

Our customers have remarked that Lifewood® floors are very easy to keep clean. You can use many different cleaning products. After years of practice we now recommend the use of micro fibre brooms as one of the best products for keeping these floors looking great. They are a great investment if you want to save time and reduce the use of chemicals in your home. They also leave your floor free from streak marks.

2. What type of polish do you use and can it scratch?

Our floors are sanded and polished in the home are coated with premium grade products that are capable of withstanding the vigor’s of every day life. The polishes we use at Lifewood® are tough, but not scratch proof. If properly maintained they will give you years of fuss-free living. We also supply you with a special care kit to help minimise the appearance of any surface scratches.

3. Where does the timber come from?

All of our timbers come from sustainable sources in the south-west of Western Australia. For specific origins for each timber please see the product pages.

4. Will light spills damage or stain the floor?

Spills will simply pool on top of the boards. The boards are clamped up tight when laid and the sanded and polished process ensures a coating over the entire surface. This helps protect the raw timber from absorbing spills, including wine, milk and other coloured beverages. However, all spills should be cleaned up as soon as possible. If the polish layer is removed the floor will be more susceptible to potential staining.

5. How do I care for my Lifewood® flooring?

Caring for your timber floor is very easy and we provide all customers with a floor care kit, which includes a guide to maintaining and repairing your floor. A quick summary to maintain your floor’s beauty: 1. Install protector felt on furniture. 2. Use area rugs on high traffic pathways. 3. Place mats at exterior doors to trap sand and grit from incoming traffic. 4. Remove spills promptly. 5. Vacuum or sweep floor regularly with a soft broom to remove sand and grit. 6. We recommend using micro fibre cleaning mops.

6. Does dirt build up between the boards?

By following the Lifewood® cleaning and maintenance guide your beautiful timber floor will continue to look great for many years. In the showroom all we use to clean the floor is the Enjo (micro fibre) mop. It is very quick and effective.

7. What happens if I damage my Lifewood® floor?

It is inevitable that your floor will become damaged at some point. This is no different to  other solid timber, laminate or any other wooden flooring. The type of damage will dictate the best course of action. We provide a care kit with every floor that has a number of products that you can use to fix minor damage yourself, for example scratches and dents. The important thing is that Lifewood® is able to instruct you or at times even carry out the repair work. One of the great advantages of a pre-finished Lifewood® floor is that damaged boards can be easily rectified. In most cases a great result is achieved by simply cutting out and replacing the damaged floor boards, returning your floor to it to original condition. The process is a little more complicated for sanded and polished floors as you may require an additional coat of polish or a resand over the entire floor once a floorboard has been replaced.

8. Can heating systems effect my Lifewood® floor?

Heating systems typically do not affect timber flooring. On occasions customers experience some shrinking and surface damage to floors that are directly in front of fan forced gas, or wood heating systems that are installed directly on to the floor. For information regarding under floor heating please click here. (>>Q21)

9. Will my Lifewood® floor change colour over time?

Yes, like all timber floors, Lifewood will change colour over time. The caramelised tones of bamboo will become subtly lighter, while the natural tones can become a darker golden colour. This natural process is caused from continued exposure to natural light. The stronger the light source, the more rapid the colour change. It is our experience that this colour change occurs primarily in the first few months, after this the boards remain quite colour stable.

10. Will my floor look like the showroom floor?

Yes, all the floors are hand graded in the mill for colour and quality before being packed. Lifewood's® floors are all hand selected for colour tones and packed to give a comparatively even coloured floor. However, a small variation is maintained to achieve a natural look. Feel free to read some of Lifewood's® customer feedback for added peace of mind. The floors we have on display are sun-aged and will be initially be a shade lighter when installed. One of the beauties of wood is that no two floors are the same – each one has its own character – so your floor will be completely unique to your home.

11. Is the floor going to require ongoing maintenance?

No special maintenance is required; you simply treat your floor like any other hardwood flooring. A number of people choose to recoat their floor with one coat of polish every 5-7 years and on average you would expect to completely resurface your floor every 8-10 years. This is all dependant on how you treat your floor and the amount/type of foot traffic it receives.

12. Can the boards be sanded and how many times can it be re-sanded?

Yes, all Lifewood® floors can be professionally sanded several times. As the timber floors vary in density, so too does the amount of times that you would be able to sand them. The denser the floor the more sandings you will be able to get out of them. Our experience indicates that you should expect to get over 4 sandings with the harder styles of timber flooring. All Lifewood® floors will give you years of enjoyment.

13. How do you install Lifewood® flooring?

Premium grades of timber flooring can be installed by various methods depending on site conditions and the timber floor you choose. The boards can be glued directly onto the sub floor, fixed direct to batons or plywood, and we have even floated numerous floors.

14. Do you organise installation? What is the lead time from ordering the product to installation?

At Lifewood® we have consistently achieved a high standard of timber floor installation by only using professional craftsmen experienced in laying timber flooring. At present we have several full time installation teams working for us. This gives us the opportunity to install the floor when it suits you, as long as the product is available. It is a good idea to give us as much lead time as possible to arrange dates that best suit you.

15. How long will it take to install my Lifewood® floor?

This is entirely dependent on the size of the job and the difficulty of the layout. Our installations are typically quick, clean and easy. Some homes can be done in a day; others can take up to one week. The only exception to this would be if we sand and polish the floor in your home, in which case you will need to allow at least 3 weeks longer to install a pre-finished floor.

16. Will there be any dust or bad fumes? Will we have to leave the home during installation?

Pre-finished: There is no need for you to move out. All the boards have the polish already applied to them prior to installation, which means there is no floor sanding and polishing in the home. The glue we use to bond the boards to the sub floor can give off a faint smell on the first day or two. Once dry there is no release of smells. That’s a big advantage. Sanded and polished in house: The laying of the boards is quick and clean. The glue we use to bond the boards to the sub floor can give off a faint smell on the first day or two. Once the glue dries there is no release of smell. The floor sanding and polishing process will be a little dusty. We only use state-of-the-art equipment to ensure the process is as quick and clean as possible.

17. Can I install Lifewood® flooring over existing tiles?

It is not uncommon to install our floors over tiles. There are a few potential issues that you need to be aware of: If the tiles come loose from the sub floor you are not covered by our installation warranty. Tile floors are rarely perfectly flat, so when your bamboo floor is installed it will have some hollow sounding areas. The other thing we must check is that the glue we use bonds very well to the surface of the tile. In most cases we recommend that the floor be wiped over with methylated spirits and given a light sanding to ensure the glue bonds sufficiently. Laying 15mm thick boards over existing tiles can create height discrepancies to adjoining floor coverings and you may need to adjust the clearance height of doors.

18. Can I install Lifewood® flooring over an existing timber floor?

Existing timber floors are no different to other types of sub floor and as long as they are level, free from polish and oils then they are more then suitable for installing onto. Quite often existing timber floors simply need a coarse floor sanding to level them and remove existing finishes.

19. Do you install the boards on plywood like they often do with solid timber flooring?

Traditionally, the best method of installing a solid timber floor is to glue and pin the floorboards onto sheets of ply wood. There are several benefits to this type of installation; Firstly, it helps protect the timber from moisture in the sub floor, Secondly, it helps hold down the floor-boards and thirdly it helps minimise the affect of undulations in the sub floor. However, Bamboo is better suited to direct stick installations because it is 15mm thick, more resistant to moisture and movement, and the gluing techniques we use minimise the undulations in the sub floor. Also the way the Lifewood® StayFlat boards are manufactured with the cross laminated centre layer effectively reproducing the benefits created by installing boards onto ply wood. Therefore there is little benefit in installing Lifewood® StayFlat floor boards onto plywood, unless of coarse your sub floor is unsuitable for direct fixing.

20. Can I install the floor myself?

This is a difficult question for us to answer without knowing your skill level. In saying this we have had many customers choose to install their own floors and the majority of them have had great results. If you choose to install yourself we give you a self installation guide that gives some useful hints and we also give you phone support. We'll also invite you to see one of our floors being installed, to help give you further insight into the process. A few customers that have run into difficulty have asked our installers to lend a hand. So if you have the confidence, this is a great way to save money and can give you a sense of satisfaction.

21. Can you install timber flooring over under floor heating?

We have done this in a number of installations. There are a number of things that need to be considered. Our experience with under floor heating is that the installer of the heating needs to pay attention to the level of the finished floor. On a number of jobs we have found that the screed or mesh that covers the under floor heating cables can be uneven, making it very difficult to install over. You will need to inform the Lifewood® team if you intend to install under floor heating under the timber.

22. How long have you been in business?

The director of Lifewood® was involved in pioneering the introduction of bamboo flooring into WA in 1999 and has specialised in flooring ever since. Bamboozle® was founded in February 2002 and is going from strength to strength – having long been considered the industry leader for bamboo flooring. Based on this success, the Lifewood®model was born as sister company to Bamboozle in late 2009.

23. How long will my Lifewood® floor last?

With the correct care and maintenance a Lifewood® floor can be expected to last for many years. Most people will either re-sand or re-coated their timber floor on average every 5-10 years to keep them looking like new. Our timber floor coverings are all at least 14mm thick and therefore can be expected to outlast many of the thinner timber floors being installed today.

24. How do we know you are going to be in business long term to honour your warranty if we were to experience any problems with our floor?

This is an important question. We have seen many flooring companies come and go over the last decade we've been in business, as a result of a range of issues, principly due to poor quality and customer dissatisfaction. In the last few years there have been quite a number of local cases of this. As with other products you get what you pay for. That is why Lifewood® only invest in the highest quality materials and installers. If you would like added peace of mind about our history and customer satisfaction, feel free to read some of our many customer testimonials. The livelihood of dozens of Australian families depends on our success. That is motivation enough for us.

25. Can I pay for my floor with my credit card?

Yes you can. However, it will attract a 1% credit card fee. Your deposit, however, does not incur any fees.